|  
February 14, 2008
Dear MasterCraft Dealers,
Congratulations to us all! I just came out of a meeting at the Miami Boat Show this morning where JD Power announced that MasterCraft is the 2008 Co-Winner for the Towboat Category. We certainly would have preferred to win the award outright, but we do feel good about the fact that MasterCraft was the only inboard company to show satisfaction improvement. Our score puts us at the very highest levels of the entire marine industry.
Additionally, we were just awarded the “Top Marine Manufacturer’s Website” by NMMA and Boats.Com. Congratulations to David Kirkland, Phil Walker and the rest of the I.T. and Marketing staff for this well deserved recognition.
I deeply appreciate your hard work and efforts to help put us all on top. Please enjoy this good news with your families, your staff and your customers.
Sincerely,
John Dorton 
| |
|
|
| Shipping and Handling
Shipping and Handling Charges: Shipping and handling charges are based on total price of your order. Oversized or heavy items may have an additional shipping cost. This charge may not be calculated until the order is being prepared.
We will notify you if there is an increase in the shipping charge or your order prior to billing and shipping.
Shipment By UPS: We ship via UPS Ground or US Postal Service in the continental US. Shipments to Alaska & Hawaii and International orders will have an additional shipping cost applied.
Delivery Time: Allow 4-10 business days for delivery of non-backordered items in the continental US. Allow additional time for shipments to Alaska, Hawaii and International Orders.
Consolidated Shipments: Entire orders will be shipped together if possible.
|
Returns and Exchanges
General: All returns must be postmarked no later than 30 days from the original customer shipment date.
Returns and exchanges must be in new condition and must include all instructions and original packing material.
Customer pays all return shipping charges. Include a copy of your packing list with all returns.
Original shipping and handling charges are not refundable. Returns must be preauthorized by us and are subject to a 15% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card.
Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.
Incorrect Size: No charge for exchange. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer pays all shipping charges.
Customer Order Error: Incorrect customer orders can be exchanged for any other item without paying the restocking charge. However, the customer will pay the additional shipping and handling charge. The replacement item must be at least 75% of the value of the original item.
Return Shipping Instructions: Return via prepaid UPS or US mail. Insure shipment for full value of purchase.
Use original packaging. We are not responsible for packages lost during return shipping.
Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions. Send exchanges and returns to dealership.
|
Sales Tax
Sales tax is charged on instate orders if required by law.
|
Payment Methods
Orders accepted via secure online order form only. Most major credit cards are accepted. Credit card purchases verified for your protection.
|
Backordered Items
Backorders: If an item is backordered, we will notify you via e-mail. Shipments scheduled more than 30 days after the order date: We will notify you via email and give you a cancellation option.
Filling backorders: Backorders will be filled before new orders when the backordered items become available.
|
Policies
Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed accurate. Prices subject to change without notice. Mistakenly posted prices on the website do not obligate us to those incorrect prices. We reserve the right to refuse to sell to anyone for any reason.
|
Secured Online Shopping
We guarantee your order's privacy and security over the web, with all transactions utilizing an SSL secure server connection. Verisign, Inc., provides our Secure Server Certificate through PowerSports Network, Inc.
|
|
|
|
|
|
|
|
|
|  
MasterCraft Named Manufacturer of the Year
Feb 19, 2008
East Tennessee APICS announced last week that MasterCraft Boat Company is the East Tennessee APICS Manufacturer of the Year for 2007.
MasterCraft's "lean manufacturing" implementation is the best in the region and provides superior product quality and customer service to their dealers, according to a release the company distributed. Mastercraft says it is holding the region to a higher standard in manufacturing excellence.
“We are delighted to receive this kind of recognition,” said John Fausch, MasterCraft’s Vice President of Operations. “MasterCraft has aggressively implemented lean manufacturing principles and processes throughout all of its manufacturing operations. This is our key to success in delivering our customer the highest-quality, premium boats in a very competitive market.”
Richie Anderson, MasterCraft’s Senior Manufacturing Manager is quoted as saying, “This award and level of achievement is a credit to the factory employees. Our employees are all about continuous improvement in the manufacturing process and they have adopted a culture that sustains best-in-class manufacturing and operational excellence.” Anderson stated further, “We are proud of this recognition as it reflects a shared commitment in building the best boats in the marine industry.”
Awards will be given at the Feb. 25th, 2008 professional development meeting in Knoxville, Tennessee.
| |
|
|
|
